BX/UX/UI/AI
-Main billboard
-Gifting service
-Claim sevice (Cancellation/Exchange/Return)
-Promotion module (Backoffice)
-Solution : Talk in app / Braze
Other work
Part 1. MD Promotion
Part 2. Lookbook Curation
S.I.Village 2.0 Renewal Project
Contribution 30%
Continuous operations
*All UI design work is 100% contributed to the project as the main designer.
‘S.I.Village’ a luxury premium fashion platform, has undergone a complete 2.0 redesign to improve customer experience. The renewal project was divided into areas, with the main home screen being improved first, and the UX/UI was improved sequentially depending on the operation status.proved sequentially depending on the operation status.
Design System Development , Prototyping, Usability Testing, Strategic Direction, Design System Development, Continuous Improvement
-33% more app downloads
-Main Home Banner 2% Accumulated Inflow Rate -Achieve within 23% of each content deviation
Project Index
01 Main billboard
02 Gifting service
03 Order list (Cancellation/Exchange/Return)
04 Promotion module (Backoffice)
05 Solution : Talk in app / Braze
01. Main Billboard
In the past, SIvillage applications were primarily focused on online shopping and providing information about branded products. However, the complex user interface and unintuitive design made it difficult for users to easily find the products they wanted. The arrangement of product images and information was also less polished, which tended to detract from the user experience.
The current SIvillage application has been revamped with a premium and intuitive design UI. With a sleek layout and an aura-inducing colour scheme, it provides users with a luxurious shopping experience.
-Outdated tone and manners
-Inaccurate platform identity
-Hard-to-read content and unintuitive layouts
-Inflow rate increased by 3.73% after renewal -PV increased by 31% after renewal -Main page traffic increases by 7%
UI design with banners that have intuitive visuals that can be viewed at a glance and layouts that represent the correct content.
02. Gifting Service
"S.I.Village", a luxury premium fashion platform, has embarked on an ambitious 2.0 redesign to enhance its customer experience with a specific focus on revitalizing its gift-giving service. This renewal project involves a phased approach starting with the home screen and navigational improvements for immediate enhancement of user accessibility and convenience.
Subsequent phases will see sequential UX/UI upgrades across the platform, integrating advanced features like personalized gift recommendations, scheduled deliveries, and premium packaging options. The objective is to streamline the gift-giving process, making it as luxurious and intuitive as the platform’s products, with a continuous evaluation based on user feedback to ensure the service meets the high standards expected by its discerning clientele.
-Lack of guidance in alert message.
-Lack of gift message card options
-No gift curation section
-Delivering advanced services to meet growing demand for gifting services
-Increased the number of gift orders and sales by offering a curated gifting section
Enhancing functionality with UX/UI improvements to activate SIV Gifting service and improve customer experience
03. Claim Service
S.I.Village fashion platform's claim management system is undergoing a project-based enhancement to improve user interface and streamline processes, enhancing overall user experience. Key improvements include restructuring claim reason selection, updating the UI for easier product quantity and reason adjustments, removing redundant content across claim stages, and adding a feature for deleting claim histories. These updates aim to simplify the management of cancellations, returns, and exchanges, thereby increasing efficiency and user satisfaction.
-High click-through rate for cancellation/return/exchange
-Inconvenient UI structure (compared to others)
-High fatigue due to duplication of information in steps of requests
-Decrease in Scroll Proportion
-Average Product Quantity per Transaction
-Efficiency of Process
-Operational Cost Savings
-Reduce clicks with step-by-step UI
-Provide clear information on each step
-Increased customer usability and convenience
04. Promotion Module
This project is to develop a work system that can improve work efficiency by introducing promotions that were registered manually in the back office and planning various promotions that are effective by using various templates that are highly utilised.
-Inconsistent User Experience through UI
-Inefficient Workflow
-Limited User Interaction
-Provide a consistent user experience through the development of standardised UI modules.
-Improved workflow efficiency for promotion creators
-Reduces the need for extra labour to create promotions
Develop standardized UI modules to achieve consistent user experiences and streamline workflow efficiency.
This template facilitates easy integration of gift promotions within existing campaigns, allowing users to engage in gifting activities seamlessly
A template that links user-generated reviews to the original promotion, ensuring that feedback is visible and easily accessible to other users.
Enables video playback directly within the promotional page, allowing users to view content without being redirected to external sites.
Designed to offer a space where users can share and experience products, enhancing the sense of community.
05. Solution UI Guide
In the past, SIvillage applications were primarily focused on online shopping and providing information about branded products. However, the complex user interface and unintuitive design made it difficult for users to easily find the products they wanted. The arrangement of product images and information was also less polished, which tended to detract from the user experience.
The current SIvillage application has been revamped with a premium and intuitive design UI. With a sleek layout and an aura-inducing colour scheme, it provides users with a luxurious shopping experience.
The chatbot process was activated by reducing the consultation service stage and login service to the platform page.
- Increase convenience by introducing automated services
-Develop functionality to enable consultation services within the app
-Intuitively inducing service use on the main screen
Braze is a platform that helps businesses create personalized marketing campaigns across different channels like email, SMS, and mobile apps, to better engage and retain customers.
-Personalized Marketing
-Multi-Channel Engagement
-Data-Driven Decisions